Terms & Conditions
These Terms & Conditions apply to remote and digital interior design services provided by Audrey Warren Interiors (“Audrey Warren Interiors”, “AWI”, “we”, “us” or “our”).
By purchasing a service from Audrey Warren Interiors, you (“the client”, “you” or “your”) enter into a contract with Audrey Warren Interiors subject to these Terms & Conditions, together with the description and scope of the package purchased at the time of booking.
Nothing in these Terms & Conditions excludes, restricts or affects any statutory consumer right or remedy that cannot lawfully be excluded or restricted.
1. NATURE OF THE SERVICE
Audrey Warren Interiors provides remote and digital interior design services.
Design concepts, moodboards, colour palettes, layouts, visualisations, renders, product selections, shopping lists and written recommendations are provided as professional interior design guidance to assist the client in planning and implementing their space.
As the service is provided remotely, Audrey Warren Interiors does not physically inspect, survey or verify the property unless expressly agreed otherwise in writing.
Unless expressly included within the purchased service, AWI does not provide architectural, structural, electrical, plumbing, engineering, building-control, project-management or other specialist technical services.
Audrey Warren Interiors will perform its services with reasonable care and skill.
2. PACKAGE SCOPE AND DELIVERABLES
The service purchased is limited to the deliverables described within the relevant package on the Audrey Warren Interiors website at the time the client places their order, together with anything subsequently expressly agreed in writing.
The client is responsible for reviewing the package description before purchasing and ensuring that the service is appropriate for their requirements.
Requests for additional rooms, concepts, renders, layouts, sourcing, revisions, consultations or other work not included within the purchased package are outside the original scope.
Where a client requests additional work, Audrey Warren Interiors may decline the request or offer the additional work for an additional fee. Any additional charge will be communicated before chargeable additional work is undertaken.
Where AWI voluntarily provides work beyond the package scope without additional charge, this does not amend the client's original package entitlement or create an entitlement to further additional work.
3. INTERIOR DESIGN IS A CREATIVE SERVICE
Interior design involves professional judgement and is inherently creative and subjective.
Audrey Warren Interiors will use reasonable care and skill to interpret the client's brief, practical requirements, photographs, measurements, inspiration, stated preferences and other information supplied and to develop a design appropriate to the agreed brief.
The purchase of a design service does not guarantee that the client will personally prefer or choose to implement every individual recommendation, product, colour, material, layout, fixture, finish or design element presented.
A client's personal dislike of an aesthetic recommendation, decision not to implement a design, or subsequent change in taste or preference does not, by itself, establish that the professional service has not been provided.
Nothing in this section affects the client's statutory rights, including rights arising where a service has not been performed with reasonable care and skill or otherwise in accordance with the contract.
4. CLIENT BRIEF AND DESIGN DIRECTION
Clients should provide as much relevant information as reasonably possible at the beginning of the project regarding their:
• preferred style and aesthetic;
• practical requirements;
• budget;
• colour preferences;
• likes and dislikes;
• furniture or features that must remain;
• required products or features;
• lifestyle requirements; and
• relevant inspiration imagery.
Inspiration images supplied by the client are used to communicate preferences and design direction. They are not treated as instructions to reproduce another designer's work exactly unless a particular feature is expressly identified and it is lawful and appropriate to incorporate it.
AWI may reasonably rely upon instructions, preferences, selections and approvals supplied by the client during the project.
Where a client materially changes the agreed brief, aesthetic, layout, colour scheme, requirements or overall design direction after design work has commenced, the resulting work may be treated as a redesign or additional work rather than an included revision.
5. CLIENT INFORMATION AND MEASUREMENTS
Because Audrey Warren Interiors provides a remote service, the client is responsible for supplying complete and accurate information about their property and space.
This includes, where requested:
• room dimensions;
• ceiling heights;
• window and door dimensions;
• locations of fixed features;
• existing furniture dimensions;
• architectural details; and
• any other information reasonably required to prepare the design.
Audrey Warren Interiors will prepare recommendations using the information supplied by the client.
AWI is not responsible for errors or unsuitable recommendations to the extent that they result from inaccurate, incomplete, misleading or omitted information supplied by the client.
Before purchasing furniture, fixtures, flooring, window treatments, made-to-measure items or other dimension-dependent products, the client should independently verify all relevant dimensions and suitability.
Contractors and installers should take and verify their own site measurements before ordering materials or carrying out works.
6. PHOTOGRAPHS AND VISUAL INFORMATION
Clear and current photographs are an essential part of the remote design process.
Clients must provide sufficient photographs showing the room from multiple angles and, where relevant, photographs or videos showing architectural features, fixed elements, existing furniture and items that are to remain.
Where supplied photographs or visual information are insufficient, AWI may reasonably request additional photographs, videos or information before continuing.
Where the client fails to provide information reasonably necessary to progress the project, the project may be paused until the required information is received.
7. RENDERS, VISUALISATIONS AND MOODBOARDS
Renders, visualisations, moodboards and other design imagery are illustrative design tools intended to communicate the proposed appearance and direction of a space.
A render is not a photograph, architectural drawing, construction drawing or guarantee that a completed physical space will appear identical.
Differences may arise due to lighting, screen displays, product manufacturing, material variation, measurements, installation, product availability, site conditions and other real-world factors.
Where exact technical dimensions, construction details or specialist specifications are required, the client must obtain advice and verification from an appropriately qualified professional.
8. REVISIONS
Where a Room Design, Room Renovation or other package includes a revision, the number of included revisions will be stated within the package description.
Unless otherwise stated, one revision means one consolidated revision round for the relevant room.
An included revision allows reasonable amendments to the design already presented, such as changing individual furniture pieces, lighting, décor, flooring or similar elements while remaining within the agreed overall design direction.
A revision does not include:
• an entirely new design concept;
• multiple alternative concepts;
• a substantial change of interior style;
• a substantial change of colour scheme;
• a substantial change to the agreed layout;
• a new brief after design development has commenced;
• repeated reconsideration of previously amended or approved items;
• repeated rounds of alternative product sourcing;
• redesign caused by inaccurate information or measurements originally supplied by the client; or
• additional rooms or spaces.
Clients should submit all amendments forming part of an included revision together wherever reasonably possible.
Once the included revision allowance has been completed, further revisions, alternative concepts, additional renders, sourcing or redesign work fall outside the purchased package.
Additional work may be offered for an additional fee, subject to availability. AWI will advise the client of any additional charge before undertaking chargeable additional work.
9. CLIENT APPROVALS AND COMMUNICATIONS
Instructions, approvals, selections and design decisions communicated by the client through email, WhatsApp, questionnaires, forms or another communication method being used for the project may be relied upon by AWI when progressing the design.
If the client changes their mind after approving or requesting a particular design direction, product, colour, layout, material or other element, any resulting additional work will be assessed against the revision allowance and package scope.
The client should notify AWI promptly if an instruction or approval has been given in error.
10. CLIENT COMMUNICATION AND PROJECT TIMESCALES
Successful completion of a project requires reasonable communication and participation from both AWI and the client.
Unless AWI expressly agrees a fixed completion date in writing, project timeframes are estimates and not guaranteed deadlines.
Timescales may be affected by:
• project complexity;
• scope;
• availability;
• the time taken by the client to provide photographs or measurements;
• the time taken by the client to make decisions;
• revision requests;
• changes in design direction; and
• the time taken by the client to provide feedback.
Where AWI is waiting for information, approval or feedback reasonably required from the client, the project timeline may be paused.
AWI is not responsible for delay caused by the client's failure to provide information, decisions, approvals or feedback reasonably required to continue the service.
11. CLIENT INACTIVITY
Projects cannot remain open indefinitely.
Where a client has not responded or supplied information required to continue their project for 60 days, AWI may place the project on hold.
AWI will contact the client before permanently concluding a project due to prolonged inactivity and provide a reasonable opportunity to resume.
Where a client returns following a prolonged period of inactivity, immediate resumption cannot be guaranteed and remaining work may need to be scheduled according to AWI's current availability.
If a project has reasonably been concluded following prolonged client inactivity, further work may be treated as a new booking or additional service.
12. PRODUCTS AND SHOPPING LISTS
Where product sourcing or a shopping list forms part of the purchased package, recommendations are based on information reasonably available when sourcing takes place.
Products recommended by AWI are generally sold by independent third-party retailers.
Product:
• price;
• stock;
• availability;
• delivery time;
• promotions;
• specifications;
• finishes;
• colours; and
• retailer terms
may change without notice and are outside AWI's control.
The client is responsible for reviewing product descriptions, dimensions, specifications, delivery restrictions, retailer terms and returns policies before purchasing.
Unless expressly included within the package, AWI is not responsible for continually replacing products that become unavailable after the final design or shopping list has been supplied.
13. THIRD-PARTY RETAILERS
Unless expressly agreed otherwise, the client purchases recommended products directly from the relevant retailer or supplier.
The purchase contract for those goods is between the client and the third-party retailer.
AWI is not responsible for matters within the retailer's control, including delivery delays, damaged or defective products, incorrect items, retailer customer service, product returns, retailer refunds or subsequent changes to products.
Any statutory rights the client has against the relevant retailer remain unaffected.
14. CLIENT DECISION NOT TO RECEIVE OR USE A DELIVERABLE
Where AWI is ready and willing to provide an included deliverable but the client expressly asks AWI not to provide it, states that it is not required, or elects to discontinue the project before receiving it, AWI will record that element as not completed at the client's request.
A client's decision not to receive, use, purchase from, implement or otherwise act upon a design, render, shopping list, product recommendation, colour palette or other deliverable does not, by itself, mean that professional services already performed have not been supplied.
This clause does not affect any statutory right or remedy the client may have where the service itself has not been supplied in accordance with the contract.
15. STATUTORY CANCELLATION RIGHTS
Consumers may have a statutory right to cancel a distance or online service contract.
For consumers to whom the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, the cancellation period for a service contract will generally be 14 days beginning after the contract is entered into, subject to the applicable legislation.
If the client wants Audrey Warren Interiors to begin providing the service before the end of the applicable cancellation period, the client may expressly request early commencement during checkout.
Choosing early commencement is optional. A client who does not request early commencement may still purchase the service, but AWI will wait until the applicable cancellation period has expired before beginning the service.
Where a client expressly requests that AWI begins supplying the service during the cancellation period and subsequently exercises a statutory right to cancel during that period, the client may be required, where permitted by law, to pay an amount proportionate to the services supplied up to the point at which AWI is informed of the cancellation.
Where the service has been fully performed during the cancellation period following the client's express request for early commencement and the acknowledgement required by applicable law, the client's statutory cancellation right may cease once the service has been fully performed.
To exercise a statutory cancellation right, the client should contact Audrey Warren Interiors at:
emily@audreywarreninteriors.com
and clearly state that they wish to cancel the contract.
Nothing in these Terms limits or excludes any statutory cancellation right that applies to the client.
16. CANCELLATION AFTER WORK HAS COMMENCED
Because AWI's services are bespoke, substantial professional work may be undertaken before final design documents are delivered.
Where the client cancels after work has commenced and no statutory right entitles the client to a full refund, any refund or amount remaining payable will be assessed fairly having regard to:
• the work already undertaken;
• the services already supplied;
• costs reasonably incurred in connection with the client's project;
• any direct loss caused by the cancellation which AWI is legally entitled to recover; and
• any costs or work that AWI can reasonably avoid as a result of cancellation.
Work undertaken may include:
• reviewing the client's questionnaire and project information;
• reviewing photographs, videos and measurements;
• client correspondence;
• research;
• product sourcing;
• concept development;
• moodboards;
• layouts;
• visualisations and renders;
• colour and material development;
• shopping selections;
• revisions; and
• preparation of design documentation.
Where the reasonable value of work already performed equals or exceeds the amount already paid for the relevant service, no refund will ordinarily be due.
Where less work has been undertaken, any amount retained will be limited to sums AWI is reasonably and lawfully entitled to retain.
AWI will not impose a disproportionate cancellation charge or seek payment for work that it no longer needs to perform merely because the client has cancelled.
Nothing in this section affects statutory consumer rights.
17. PROBLEMS WITH THE SERVICE
If a client believes that the service has not been supplied in accordance with the purchased package or that there is an error in the design service, the client should contact AWI as soon as reasonably possible and explain the issue.
Where appropriate and required by applicable law, AWI will be given a reasonable opportunity to address the issue, correct the relevant element or repeat the relevant service.
Nothing in this clause restricts a client's statutory remedies.
18. PAYMENT
Payment is due in accordance with the price and payment arrangements displayed at checkout or otherwise expressly agreed in writing.
AWI is not required to begin work until required payment has been received.
The client is responsible for ensuring that payment details supplied are authorised and accurate.
Prices and package inclusions applicable to an order are those presented to the client when the order is placed, subject to any subsequent changes expressly agreed between AWI and the client.
19. PAYMENT DISPUTES AND CHARGEBACKS
If the client believes that there is a problem with a payment or the service supplied, the client is encouraged to contact Audrey Warren Interiors promptly so that the matter can be reviewed and, where appropriate, resolved.
Initiating a chargeback or other payment dispute does not, by itself, determine whether the service was supplied or whether payment remains contractually due.
Where a payment dispute or chargeback is initiated, AWI may provide the relevant payment processor, acquiring bank, card issuer, financial institution or dispute-resolution provider with information reasonably necessary to respond to the dispute.
This may include:
• order and transaction information;
• evidence of acceptance of these Terms & Conditions;
• checkout acknowledgements;
• client questionnaires and project information;
• relevant correspondence;
• instructions and approvals;
• design documentation;
• renders and other deliverables;
• evidence of work undertaken;
• delivery records; and
• information relating to refunds, cancellations or attempts to resolve the matter.
Personal information will be handled in accordance with applicable data-protection law and AWI's Privacy Policy.
Where a payment is reversed through a chargeback or payment dispute but AWI reasonably considers that sums remain lawfully due for services already supplied, AWI reserves the right to seek recovery of those sums through appropriate lawful means.
Nothing in this section prevents a client from exercising any legitimate right to raise a payment dispute or chargeback.
20. CONTRACTORS, INSTALLATION AND TECHNICAL WORK
AWI's recommendations do not constitute architectural, structural, electrical, gas, plumbing, engineering, building-control or other specialist technical advice.
The client is responsible for appointing appropriately qualified professionals for specialist works.
Contractors and tradespeople must verify relevant measurements, site conditions and technical requirements before ordering materials or commencing work.
The client is responsible for ensuring that any implementation complies with applicable planning requirements, building regulations, permissions, safety requirements and other laws.
AWI is not responsible for the workmanship, acts or omissions of independent contractors or tradespeople.
21. COMPLETION OF THE PROJECT
A project will ordinarily be considered complete when the deliverables included within the purchased package have been supplied and any included revision has been completed.
Where completion is prevented by the client's failure to provide reasonably required information, approvals or feedback, Section 11 (Client Inactivity) will apply.
Further work requested after completion of the purchased package may be treated as additional work or a new booking.
22. AWI'S RIGHT TO SUSPEND OR END A PROJECT
AWI may suspend or terminate a project where there are reasonable grounds to do so, including where:
• the client seriously breaches these Terms;
• the client repeatedly fails to provide information necessary to perform the service despite reasonable requests;
• the client requests unlawful work;
• the client behaves abusively, threateningly or harasses AWI; or
• circumstances genuinely outside AWI's reasonable control make performance impossible.
Except where serious circumstances reasonably justify immediate action, AWI will provide reasonable notice and an opportunity to remedy the issue where appropriate.
If AWI terminates a project, any refund or payment due will be assessed fairly according to work already supplied, the circumstances of termination and applicable law.
Nothing in this section affects any statutory right or remedy available to the client.
23. INTELLECTUAL PROPERTY
Original design concepts, moodboards, layouts, renders, presentations, written guidance and other original materials created by Audrey Warren Interiors are protected by applicable intellectual-property law.
Upon full payment, the client is granted a personal, non-transferable licence to use the final supplied design materials for the personal implementation of the property/project for which they were created.
Unless AWI expressly agrees otherwise in writing, design materials may not be:
• resold;
• commercially distributed;
• licensed to third parties;
• presented as the work of another designer;
• commercially reproduced; or
• reused for an unrelated property or commercial project.
Nothing in this section transfers ownership of AWI's intellectual-property rights to the client.
24. CLIENT CONTENT
The client confirms that they are entitled to provide AWI with photographs, plans, inspiration imagery and other material submitted for the purpose of the project.
The client permits AWI to use that material to the extent reasonably necessary to perform the purchased service and administer the project.
25. PRIVACY AND PROJECT RECORDS
AWI may retain records reasonably necessary for administering client projects and protecting its legitimate business and legal interests, including order information, questionnaires, correspondence, approvals, project files and design documentation.
Personal information will be handled in accordance with applicable data-protection law and the Audrey Warren Interiors Privacy Policy.
Relevant project and transaction records may be retained and used where reasonably necessary to:
• administer the contract;
• respond to client enquiries or complaints;
• establish what instructions or approvals were provided;
• respond to payment disputes;
• comply with legal obligations; or
• establish, exercise or defend legal claims.
Nothing in this section permits AWI to use personal information in a manner inconsistent with applicable data-protection law.
26. PORTFOLIO, TESTIMONIALS AND MARKETING
Purchasing a service does not automatically grant AWI permission to publish personally identifiable information about the client.
Where consent or another lawful basis is required to use identifiable client photographs, testimonials or other project information for marketing or portfolio purposes, AWI will obtain the appropriate permission.
Any optional marketing or portfolio consent will be treated separately from acceptance of these Terms where required by law.
27. LIABILITY AND STATUTORY RIGHTS
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.
AWI is not responsible for loss caused by inaccurate or incomplete information supplied by the client to the extent that the loss results from that information.
AWI is not responsible for the independent acts or omissions of retailers, manufacturers, contractors, installers or other third parties over whom AWI has no control.
Nothing in these Terms excludes or restricts the client's statutory rights, including the right to services performed with reasonable care and skill.
28. COMPLAINTS
If the client is dissatisfied with the service, they should contact Audrey Warren Interiors at:
emily@audreywarreninteriors.com
The client should provide their name, order number and sufficient information to explain their concern.
AWI will review complaints fairly and respond within a reasonable timeframe.
Complaints relating specifically to the handling of personal information will be handled in accordance with AWI's Privacy Policy and applicable data-protection requirements.
29. GOVERNING LAW AND JURISDICTION
These Terms & Conditions and contracts entered into with Audrey Warren Interiors are governed by the laws of England and Wales.
If the client is a consumer residing outside England and Wales, nothing in this clause deprives the client of any mandatory consumer protection or jurisdictional rights that apply under applicable law.
Subject to those mandatory rights, disputes arising from or relating to these Terms or the services supplied by Audrey Warren Interiors will be subject to the jurisdiction of the courts of England and Wales.
30. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the minimum extent necessary.
The remaining provisions will continue in effect.
31. CHANGES TO THESE TERMS
AWI may update these Terms from time to time for future purchases.
The Terms applicable to a client's purchase will ordinarily be the version presented when that contract was entered into.
Changes published after an order is placed will not retrospectively alter an existing client's contractual rights or obligations unless the change is expressly agreed or otherwise permitted by law.
32. ENTIRE AGREEMENT
These Terms & Conditions, together with:
• the package description applicable when the client purchased;
• the client's order confirmation; and
• any additional terms expressly agreed in writing
form the agreement relating to the purchased service.
Nothing in this section excludes liability for fraudulent misrepresentation or restricts statutory consumer rights.
33. ACCEPTANCE OF THESE TERMS
The client is required to confirm acceptance of these Terms & Conditions during checkout.
By completing the purchase after providing that confirmation, the client acknowledges that they have read and agreed to these Terms & Conditions and to the scope, deliverables and revision allowance applicable to the selected package.
The separate option to request commencement of the service during an applicable statutory cancellation period is dealt with independently at checkout and is not a condition of purchasing the service.
